Privacy Policy
Last updated: Nov 5th, 2024
Psyche Care Inc. (“Psyche Care,” “we,” “us,” or “our”) offers a mental health support platform that enables parents and guardians (“Parents”) to receive personalized coaching and mentorship to help manage their children’s mental health crises. This Privacy Policy describes how Psyche Care collects, uses, and shares personal information through our website, mobile application, and other services (collectively, the “Service”).
Data Protection Officer
Psyche Care Inc. is headquartered in the United States. We have appointed a Data Protection Officer for any questions or concerns about our personal data practices. For queries or to exercise your privacy rights, please contact our Data Protection Officer:
Hanxiao Lu
3 Kinnaird Street, Apt 3, Cambridge, MA, 02139
hanxiao@humanreed.org
(857) 362-0641
Personal Information We Collect
The information we collect varies based on how you interact with our Service. Below is an overview of the categories of personal information we may collect:
• Information Provided by Parents and Caregivers
• Identifiers: First and last name, email address, mailing address, and phone number.
• Demographic Data: City, state, country of residence, and postal code.
• Profile Data: Username, password, date of birth, and preferences.
• Communications: When you contact us via the Service, social media, or other channels.
• Questionnaire Responses: Information about your family’s needs, goals, and preferences.
• Payment Information: Credit card, bank account numbers, or insurance details needed to complete transactions.
• Information Provided by Caregivers About Children
Parents may provide information about their children when using our Service, including:
• Identifiers: First and last name, email address, and date of birth.
• Demographic Data: Gender, age, location, and other self-identifying information.
• Questionnaire Responses: Information about the child’s mental health needs, family dynamics, and caregiving goals.
• Third-Party Sources
We may combine information we collect from you with information obtained from public sources, such as social media or other publicly available information.
• Automatic Data Collection
We may automatically collect the following information when you interact with our Service:
• Device Data: IP address, operating system, device type, and browser type.
• Online Activity Data: Pages visited, time spent on the Service, and interaction with emails.
• Cookies and Similar Technologies: Tracking technologies like cookies and web beacons to analyze user behavior and improve our Service.
How We Use Your Personal Information
We use the personal information we collect for the following purposes:
• Service Delivery
• To provide, maintain, and improve our Service.
• To manage your account and communicate with you.
• To customize your experience with our Service, including sending notifications about your child’s progress or scheduled coaching sessions.
• SMS Communications
We use SMS for essential service-related communications, such as:
• Appointment reminders.
• Educational content and tips.
• Alerts regarding progress and urgent updates.
By providing your phone number, you consent to receive SMS text messages from Psyche Care Inc. as part of our service. These messages may include appointment reminders, coaching updates, educational content, and progress reports. We apply industry-standard encryption to store SMS content securely. Your phone number and SMS responses will not be shared, traded, or sold to third parties under any circumstances.
If you receive marketing text messages from us, you may opt out by replying STOP. You can opt out of SMS messages at any time by replying “STOP” to any SMS message, or by contacting us at [email/contact]. Message and data rates may apply.
If you choose to opt out of SMS messages, you may still receive essential updates through other channels like email or phone calls, unless you opt out of those as well.
• Research and Development
To improve and personalize our Service and develop new features or services.
• Legal and Compliance Obligations
We may use and disclose your personal information as required by law, such as:
• To comply with legal requirements (e.g., HIPAA).
• For law enforcement or government requests.
How We Protect Your Information
We employ technical, physical, and organizational measures to protect the personal information we collect. These safeguards include encryption, access control policies, and ongoing employee training on data security practices. Despite these safeguards, no system is fully secure. If a data breach occurs, we will notify you as required by law.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, and compliance purposes.
How We Share Your Personal Information
We may share your personal information with the following parties:
• Service Providers
Third parties who perform services on our behalf, such as hosting, IT services, payment processing, and customer support. These providers are obligated to use your data solely for the purposes outlined and in compliance with strict data protection standards.
• Healthcare Providers or Family Members
With your consent, we may share your information with healthcare providers, family members, or individuals you designate to assist in care management.
• Payment Processors
Any payment data you provide is collected directly by our payment processor, such as Stripe. Please review their privacy policy at Stripe Privacy Policy.
No Sale of Personal Information
Psyche Care does not sell, trade, or exchange any personal information, including phone numbers or SMS consent, to third parties or any affiliates for marketing purposes. Your personal data is used exclusively for delivering and supporting our services.
Data Breach Notification
In compliance with HIPAA and other relevant laws, we take the protection of your personal information and PHI seriously. In the event of a breach, we will notify you no later than 60 days after discovery, as required by law.
Your Privacy Rights
You have the following rights regarding your personal information:
• Access and Update: You can update or correct your information by logging into your account or contacting us directly.
• Opt-out of Marketing: You can opt out of marketing emails by following the unsubscribe instructions in our emails.
• Deletion: You can request that we delete your account and personal information by contacting us.
International Data Transfers
Your personal information may be transferred to the United States or other countries where privacy laws may not be as protective as those in your country of residence.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will become effective upon posting the updated version on our Service. Your continued use of the Service after any changes are posted indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: hello@psyche.org
Mail: 3 Kinnaird Street, Apt 3, Cambridge, MA 02139
Phone: (857) 362-0641